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Oct 12, 2020
Gary was exceptional! Super kind & explained everything he was doing in terms someone with no HVAC knowledge (me) could understand . He inspected & cleaned all components of the unit and water drain both in the attic and outside. He cleaned up after himself and was very polite. He fixed our issue and was in & out quickly. Great job, Gary!
Oct 8, 2020
Simply the best. They take their time, diagnose the problem correctly, and fix what needs fixing. Transparent pricing, and they're not just trying to sell you a new AC with every visit. Available 24/7 for emergencies, for real, on-call tech will be on the phone with you in 30 minutes or less. Fair pricing and they take the time to make sure everything is as it should be.
Oct 3, 2020
Travis and Travis are excellent! We have purchased 2 units from Dr. Kool. One for our rental condo and one for our main home. Marc the owner is excellent to work with, and we have never waited more than 25 minutes for a tech to come - even this Saturday night!
Sep 3, 2020
When it comes to business, customer service is what separates average companies from GREAT companies. Dr. Kool has proven to us, they are a great company! We had a little confusion during our scheduling of the appointment but, when Robert arrived onsite he fixed and serviced our unit thoroughly and explained professionally what happened during the scheduling. Another company wanted to charge us $700 to replace a part that Robert fixed onsite proving their truthful approach to customer service. Because of his honesty, we signed up for the maintenance program knowing our future calls will be dealt with fairly and honestly.